Last updated: 18 October 2026
Who we are
robotshelp.me is run by Playa de Palma B.V., Oder 20, Unit D2570, 2491 DC The Hague, the Netherlands, Dutch Chamber of Commerce (KvK) number 30113402. For anything about your privacy, email info@robotshelp.me.
What we collect, and why
- Your email address, when you sign up for free lessons. We use it to sign you in with a one-time code and to send you the lessons and updates you asked for. Every email has a one-click unsubscribe.
- Visit statistics through Matomo, which we host ourselves. It shows us which pages are read, so we can improve them. This data stays on our own server and is not shared with advertisers.
- Where you came from: if you arrive through one of our ads or links, we remember that source (for example a Google Ads click ID or a campaign tag) for up to 90 days, so we know which ads work.
We do not sell your data, and we do not use it for anything other than the purposes above.
Cookies
We use a small number of cookies: one that keeps you signed in, statistics cookies from Matomo, and a cookie that remembers which ad or link brought you here (indy_gclid, 90 days). You can delete or block cookies in your browser at any time.
Google API services
Our application uses Google APIs only for our own accounts: the Google Ads API to manage our own advertising account and look up keyword ideas, and the YouTube Data API to upload videos to our own YouTube channel. It does not access, store or share any Google user data of visitors. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Who else processes data
We use service providers only to run the site and send email: our web hosting in the European Union and our email sending service. They may only process your data on our instructions.
How long we keep it
Your email address stays until you unsubscribe or ask us to delete it. Statistics are kept in our own Matomo for up to 24 months. Ad and campaign source data is kept for 90 days.
Your rights
Under the GDPR you can ask to see, correct or delete your data, object to its use, or take it with you. Email us and we reply within 30 days. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes
If we change this policy, the new version appears on this page with a new date.